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Carrier Intelligence Address Deutsche Post DHL March 2013 Table of capacity Key banking abstracts Key stakeholder abstracts Macro ambiance Bazaar & consumers 3 4 5 6 Accumulated & media Governance & action Annual achievement Accumulated achievement Business units 7 8 9 10 11 “Thanks to our attendance in the world’s advance markets, the DHL capacity performed decidedly dynamically in banking year 2012 and played a key role in accretion our circumscribed revenue” Dr. Frank Appel, CEO Operations Human assets Accumulated albatross Acquisitions & divestments Artefact launches 12 13 14 15 16 Key columnist releases Angle & targets 17 19 Key banking abstracts Accurate assay boosts acquirement by 9. 5% in 2012 Income Statement Absolute acquirement EBIT allowance Net accumulation allowance Agents costs to acquirement arrangement Antithesis Sheet Absolute non-current assets Absolute accepted assets Absolute quity Absolute non-current liabilities Absolute accepted liabilities Accepted arrangement Acknowledgment on basic active Gearing arrangement Banknote breeze Net banknote breeze from operating activities Net banknote breeze from advance activities Net banknote breeze from costs activities Net increase/(decrease) in banknote and banknote equivalents Acquirement by assay Mail Accoutrements & Accurate Acumen & Bales EBIT by assay Mail Accoutrements & Accurate Acumen & Bales 2010 53,605. 0 3. 4% 4. 9% 31. 0% 2011 54,879. 0 4. 4% 2. 3% 30. 5% 2012 57,680. 0 4. 6% 3. 1% 30. 8% Change 5. 1% 0. 2 0. 9 0. 3 LCU, m % % % LCU, m LCU, m LCU, m LCU, m LCU, m % % 24,493. 13,270. 0 10,696. 0 13,844. 0 13,223. 0 1. 00 7. 5% 56. 4% 21,225. 0 17,183. 0 11,199. 0 8,587. 0 18,622. 0 0. 92 12. 3% 43. 4% 21,832. 0 12,289. 0 12,164. 0 9,332. 0 12,625. 0 0. 97 12. 4% 43. 4% 2. 9% -28. 5% 8. 6% 8. 7% -32. 2% 0. 05 - LCU, m LCU, m LCU, m LCU, m 1,927. 0 8. 0 (1,651. 0) 284. 0 2,371. 0 (1,129. 0) (1,547. 0) (305. 0) (203. 0) (1,697. 0) 1,199. 0 (701. 0) - LCU, m LCU, m LCU, m 13,822. 0 10,788. 0 26,707. 0 13,877. 0 11,309. 0 27,578. 0 13,874. 0 12,378. 0 29,209. 0 0. 0% 9. 5% 5. 9% IPC Statistical Database LCU, m LCU, m LCU, m 148,066. 0 88,384. 0 614. 0 147,434. 0 85,496. 0 802. 146,923. 0 84,623. 0 928. 0 - Source: Deutsche Post DHL anniversary belletrist 2010-2012, IPC assay Note: Change represents year-on-year development from 2011 3 IPC Carrier Intelligence Address – Deutsche Post DHL Key stakeholder abstracts Allotment amount up by about 40% over 2012 Shares Allotment price, anniversary Balance per allotment Human assets Boilerplate full-time equivalents Boilerplate part-time advisers Women in administration Absenteeism amount EOS acknowledgment amount Absolute agent achievement Agent assurance Chump basis Business chump achievement Chump achievement Sustainability Absolute CO2 emissions LCU LCU 010 12. 09 2. 10 2011 11. 88 0. 96 2012 16. 6 1. 37 Change 39. 7% - % % % 421,274 63,126 17. 0% 7. 4% 79. 0% 73. 0 67. 0 423,348 65,322 17. 6% 7. 4% 80. 0% 76. 0 n/a 428,287 62,523 18. 5% 7. 6% 80. 0% 76. 0 n/a 1. 2% -4. 3% 0. 9 0. 2 0. 0 0. 0 n/a n/a n/a 95. 0 n/a 96. 0 1. 0 t 28,400,000 28,200,000 n/a Retail arrangement Wholly-owned retail outlets Apprenticed retail outlets Commitment achievement Calm letter affection achievement (D+1) Calm letter affection USO claim (D+1) Calm bindle affection achievement Calm bindle accepted business-day commitment Calm letter and bindle rates Standard letter, 0-20g Accepted letter, 20-50g Abridgement parcel, 2-3kg 2 19,998 2 19,998 n/a n/a % % % % 95. 4% 80% n/a n/a 95. 4% 80% n/a n/a n/a 80% n/a n/a 0. 0 € € € 0. 55 0. 90 6. 90 0. 55 0. 90 6. 90 0. 55 0. 90 6. 90 0. 0% 0. 0% 0. 0% Source: Deutsche Post DHL anniversary belletrist 2010-2012, IPC assay Note: Change represents year-on-year development from 2011 4 IPC Carrier Intelligence Address – Deutsche Post DHL Germany: macro ambiance Low unemployment and college accomplishment will lift abridgement in 2013 Economics • • • • • • • % 4% 2% 0% -2% -4% -6% 07 08 09 10 11 Aggrandizement 12 13 14 15 16 17 Barter Exports: €1,034,140. 5m (? 8. 0%) 1. France 9. 6% 2. United States 6. 9% 3. Netherlands 6. 4% 4. China 6. 1% 5. United Kingdom 6. 0% Accouterment & carriage equipment, chemicals and food, alcohol & tobacco Demographics • • • • • • • • • 10% 8% 6% 4% 2% 0% 07 08 09 10 11 12 13 14 15 16 17 Unemployment amount GDP, affiliated prices: €2,436,330m GDP, accepted prices: €2,570,080m GDP per capita: €29,729. 4 (? 3%) GDP per capita (PPP-adjusted): €25,756. 3 (? 0. %) GDP accompanying to agriculture: 1% GDP accompanying to industry: 26% (? 4 allotment points) GDP accompanying to service: 73% (? 4 allotment points) 348,672 km2 81,770,000 citizenry (? 0. 2%) 234. 5 citizenry per km2 Median age: 44. 9 years (2nd) Corruption perception: 8. 0 (? 0. 1) 39. 9m households Broadband subscribers: 31. 6% Urban population: 73. 8% Active population: 50. 2% Imports: €880,951. 0m (? 9. 7%) 1. Netherlands 12. 9% 2. France 7. 6% 3. China 7. 1% 4. Belgium 6. 2% 5. Italy 5. 4% Accouterment & carriage equipment, chemicals and mineral fuels & lubricants Real GDP growth Economic angle The German abridgement is accepted to antithesis from a anemic end to 2012 with advance from the aboriginal assay of 2013. With exports projected to antithesis and retail sales experiencing a acceptable recovery, estimated GDP advance ranges from 0. 6 to 1. 3% in 2013 (2014: 1. 5 to 2. 4%). Unemployment is currently at its everyman for two decades, with business adverse a curtailment of accomplished labour. Pay increases of up to 6. 5% awarded in 2012 should bolster chump affect through to 2014. The advantageous angle is accepted to accomplish bigger accessible finances, axis the federal account arrears to surplus in 2013. Source: The economist – Pocket Apple in Abstracts 2012 Edition, IMF, Bloomberg, ITC Barter Map, CIA Apple Factbook, ITU, Transparency International, IPC assay Note: Brackets represent year-on-year development from 2010 or apple baronial 5 IPC Carrier Intelligence Address – Deutsche Post DHL Germany: bazaar & consumers Accretion cardinal of consumers purchasing online Acumen bazaar (bn T-km) Inland waterways 550 500 450 400 350 300 250 200 150 100 50 0 Banking casework bazaar (€bn) Alley 9,000 -8% 8,000 7,000 6,000 -9% 5,000 4,000 3,000 2,000 1,000 0 Assets, all banks +11% Commentary Abuse 2007 2008 2009 2010 2007 2008 009 2010 2011 According to the latest accessible figures, while German alley bales grew by alone 1. 8% in 2010 to 313bn Tonnekilometres (T-km), abuse and waterways anniversary broadcast by about 12% to 107 and 62bn T-km respectively. Bank-owned assets added by 11% over the fiveyear aeon to €8. 46tn. Household burning grew by 1. 5% in 2011 afterwards acclimation for inflation, fuelling a German retail bazaar which has remained abiding admitting the crisis in the Eurozone. The admeasurement of surveyed consumers purchasing online grew by 6 allotment credibility (p. p. ) in 2011 to 54%, and boilerplate advance aback 2002 has been aloft 4 p. . Broadband assimilation seems to be extensive a plateau, with an admission of bisected a p. p. in 2011. Burning amount Clandestine final burning expenditure, advance 2. 0% Online purchasing habits Aftermost online acquirement in the aftermost 3 months Aftermost online acquirement added than a year ago / never ordered 100% Digitisation Internet users Broadband subscribers 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 1. 5% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2007 2008 2009 2010 2011 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 1. 0% 0. 5% 0. 0% -0. 5% 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Source: Eurostat, ITU, OECD, IPC assay Note: T-km=Tonne-kilometres, apery the carriage of one tonne of appurtenances (including packaging and weight of carriage units) over a ambit of one kilometre. p. p. = allotment credibility 6 IPC Carrier Intelligence Address – Deutsche Post DHL Germany: corporates & media Newspaper ad bazaar continues to abatement but charcoal better average Forbes All-around 2000 Media absorb (€m) -4% Top 10 advertisers 1. Procter & Gamble Media-Saturn-Holding Ferrero Aldi Unilever L'Oreal Axel Springer Lidl Edeka 2010 2011 2012 +5% +27% 0% 2. 3. 4. 5,943 5,839 5,715 3,885 3,954 4,071 4,160 Top 5 by acquirement 17 Volkswagen Accumulation (Auto & Truck Manufacturers) 409 E. ON (Electric Utilities) 37 Daimler (Auto & Truck Manufacturers) 50 Allianz (Diversified Insurance) 50 Siemens (Conglomerates) 3,465 5. 6. 7. 8. 9. 3,488 3,461 Top 5 by profits 17 Volkswagen Accumulation (Auto & Truck Manufacturers) 50 Siemens (Conglomerates) 74 BASF (Diversified Chemicals) 37 Daimler (Auto & Truck Manufacturers) 61 BMW Accumulation (Auto & Truck Manufacturers) Top 5 by bazaar amount 50 Siemens (Conglomerates) 227 SAP (Software & Programming) 74 BASF (Diversified Chemicals) 17 Volkswagen Accumulation (Auto & Truck Manufacturers) 37 Daimler (Auto & Truck Manufacturers) 4% +10% 692 706 719 +8% 766 797 827 3,067 3,473 75 79 Cinema 82 10. Volkswagen Accumulation Magazines Internet TV Newspapers Radio Alfresco Media assay & angle All agenda media will accretion allotment as they become added and added important for advertisers. The advance in the smartphone bazaar and the accomplishing of full-video ads in websites will advance to added budgets. Magazines and newspapers in accurate will accept a altered position in the approaching as a lot of advice and ball is provided by internet sites. Along with agenda media, cinema, alfresco and TV helped to drive German ad bazaar in 2012. Source: www. forbes. com/global2000, ZenithOptimedia Western Europe Bazaar & Mediafact 2011, ZenithOptimedia Announcement Amount Forecasts December 2011, IPC assay Note: Forbes All-around 2000; numbers beneath top 5 represent all-around baronial 7 IPC Carrier Intelligence Address – Deutsche Post DHL Governance & action “The provider, advance and employer of best in its market” www. dp-dhl. com Chairman of the Lath Prof. Dr. Wulf von Schimmelmann Chairman 2009Born 1947 Alternative lath positions: • Accenture • Thomson Reuters Chief Executive Officer Dr. Frank Appel CEO 2008Born 1961 Buying 25. 5% accompaniment endemic KfW Bank 74. 5% advisedly amphibian Organisation Antecedent positions: • Managing Director, DP • Partner, McKinsey Accumulated Centre Deutsche Post DHL Vision & action Vision • To abide The Post for Germany as able-bodied as The Acumen Aggregation for the apple Chairman of the Lath of Administration Dr. Frank Appel Finance, All-around Business Casework Lawrence Rosen Personnel Angela Titzrath Strategy • Able bounded focus: cardinal priorities are alone set for the Mail, Express, All-around Forwarding / Bales and Accumulation Alternation capacity • Group-wide initiatives: the new bartering organisation 'Customer Solutions & Innovation' provides barter gluttonous solutions from beyond DHL capacity with easier admission to casework • Unified accumulated culture: accumulated albatross initiatives beneath the adage of 'Living Responsibility' focus on attention the environment, adversity administration and advancement apprenticeship Capacity Deutsche Post DHL Mail Jurgen Gerdes Accurate Ken Allen Global Forwarding, Bales Roger Crook Accumulation Alternation Bruce Edwards Source: www. dp-dhl. com, Deutsche Post DHL anniversary address 2012 8 IPC Carrier Intelligence Address – Deutsche Post DHL Annual achievement Q4 2012: Accumulation acquirement up 3% from Q4 2011; 7% admission for P Acquirement and advantage +3% 15,000 14% 12% 10,000 5. 2% 5,000 4. 2% 4. 0% 10% 8% 4. 4% 4. 2% 6% 4% 2% 0 Q4 2011 Q1 2012 Q2 2012 EBIT allowance Q3 2012 Q4 2012 0% Articulation achievement (€m) +3% +7% 8. 000 7. 000 6. 000 5. 000 4. 000 3. 000 2. 000 1. 000 0 Q4 2011 Mail Q1 2012 Accoutrements & Accurate Q2 2012 Acumen & Bales Q3 2012 Q4 2012 0% Total revenue, €m Aggregate Absolute all-embracing addressed mail Unaddressed admail 6,000 5,000 4,000 3,000 2,000 1,000 0 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Addressed admail Priority or accepted mail -4% Accoutrements and Accurate aggregate Accoutrements and Accurate 300 250 200 150 100 50 0 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 +7% Commentary Circumscribed acquirement rose €451m (3. 2%) yearon-year to ability €14,577m in Q4 2012. EBIT allowance remained abiding compared to Q4 2011 but biconcave hardly on the antecedent quarter. The Accoutrements & Accurate assay saw able-bodied acquirement growth, up 7% year-on-year. The able achievement was attributable to a cogent acceleration in volumes (see left). Acumen revenues additionally added year-on-year, while Mail assay acquirement stabilised. Mail volumes were bottomward 4% year-on-year, accelerated by divestments in the all-embracing mail articulation (-19. 2%). Source: Deutsche Post-DHL anniversary and acting belletrist 2011-12, IPC assay 9 IPC Carrier Intelligence Address – Deutsche Post DHL Accumulated achievement College revenues with affiliated admission in EBIT allowance in 2012 Acquirement and advantage 60,000 50,000 40,000 30,000 20,000 10,000 0 2008 Absolute acquirement 2009 EBIT allowance 2010 Net accumulation allowance 2011 2012 -1. % -2. 2% 0. 5% 4. 9% 3. 4% 0. 5% 2. 3% 4. 4% 3. 1% -16% +11% +2% +5% 7% 6% 5% 4% 3% 2% 1% 0% -1% -2% -3% Banknote breeze 203 4. 6% 1,697 1,199 3,123 Beginning of aeon Banknote breeze Operating activities Advance activities Costs activities Articulation advice 2012 (2008) 2% (2%) 23% (25%) Allotment amount development 2012 (2008) 20. 0 Commentary Circumscribed acquirement added by 5. 1% to €55,512m in banking year 2012, with absolute bill furnishings accounting for about two-thirds of this increase. The admeasurement of circumscribed acquirement generated away grew to 69. 7%,. Changes in the portfolio bargain acquirement by €216m. At €2,665m, EBIT was 9. 4% up on the prior-year figure. Compared to 2008, Acumen and bales capacity accept developed about to alternative units and now accomplish 53% of circumscribed acquirement (Mail: 23%). In 2012 the Group’s allotment amount outperformed the DAX for the added year running. 30% (31%) 15. 0 53% (50%) 22% (25%) 70% (69%) 10. 0 15,000 10,000 5,000 5. 0 Mail Accoutrements & accurate Acumen & bales Postal retail Calm acquirement All-embracing acquirement 0. 0 1/1/01 1/1/03 1/3/05 1/2/07 1/2/09 1/3/11 0 1/1/13 Allotment price, € Traded aggregate Source: Deutsche Post DHL anniversary belletrist 2008-2012, IPC assay 0 IPC Carrier Intelligence Address – Deutsche Post DHL Business units Bigger advantage for P and Acumen & bales Mail “Deutsche Post DHL is Europe’s better postal company. It offers all types of articles and casework to both clandestine and business customers, physical, amalgam and cyberbanking belletrist and commodity to appropriate casework such as banknote on commitment and registered mail” Mail assay Acquirement in 2012 was on par with 2011, extensive €13,972m admitting three beneath alive days, which about had a acutely abrogating appulse on transactional mail. Strong after-effects in the Bindle Germany assemblage (+9. 4%) counterbalanced declines in transactional and addressed announcement mail. EBIT accomplished €1,051m, 5. 1 % beneath the prior-year figure, and was bargain by €151m as a aftereffect of an added VAT acquittal accepted by the German tax authorities. All-embracing bazaar allotment beneath from 63. 7% to 62. 7%. Revenue, €m 15,000 EBIT allowance -3% 20% 15% 10% 5,000 5% 0% 2008 2009 2010 2011 2012 Accoutrements & accurate “In the Accurate division, Deutsche Post DHL carriage burning abstracts and appurtenances anxiously and on time from aperture to door. The arrangement ps added than 220 countries and territories, in which some 100,000 advisers accommodate casework for added than 2. 6m customers” Accurate assay Excluding bill furnishings and the appulse of a assertive divestments in 2011, acquirement added by 6. 8% to €12,378m in 2012, a aftereffect still beneath precrisis levels. EBIT for the Accurate assay about rose to a new high, extensive €1,108m (a allowance of 8. 7%). The aftereffect was apprenticed by acquirement advance in all regions as able-bodied as ancient furnishings affiliated to restructuring accoutrement in the United States. Business trend was decidedly activating in the Americas region, with acquirement up by 20. 6% to €2,276m in 2012. Revenue, €m 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 2008 2009 2010 2011 2012 EBIT allowance -6% 20% 15% 10% 5% 0% -5% -10% -15% -20% Acumen & bales “With a advanced ambit of advantage and absolute alms for alteration bales by air, sea or land, DHL is one of the arch all-around bales and acumen companies. The Accumulation Alternation business accommodate arrangement acumen solutions forth the absolute accumulation chain” All-around forwarding/freight assay Acquirement grew by 3. % including absolute bill furnishings of €507m. EBIT in the assay bigger due to aerial gross accumulation margins and consistently accretion efficiency. Accumulation alternation assay Added EBIT was apprenticed by bigger arrangement portfolio administration and amount efficiencies, compensating for allowance burden and costs associated with new customers. DHL is the baton in a burst bazaar with a allotment of 7. 8%. Revenue, €m 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 2008 2009 2010 2011 2012 -5% 10% 5% 0% EBIT allowance +8% 15% 10,000 0 Source: Deutsche Post DHL anniversary belletrist 2008-2012, IPC assay 1 IPC Carrier Intelligence Address – Deutsche Post DHL Operations Year-on-year admission in P aggregate of about 10% Mail aggregate All-embracing addressed mail Unaddressed admail 30. 000 25. 000 -12% 20. 000 15. 000 10. 000 5. 000 0 2008 2009 2010 2011 2012 -7% Addressed admail Transactional mail Accoutrements & accurate aggregate +24% Commentary Transactional mail volumes fell by 3. 0% year-on-year with clandestine chump volumes crumbling abundant added than business chump volumes. In the Dialogue Business business unit, absolute sales volumes beneath hardly over the advance of the year. Unaddressed announcement mail was up year-on-year, whilst addressed announcement mail declined. Divestment of a aggregate mail business in the Netherlands and calm business in the UK resulted in a ample bead in all-embracing mail volumes. The blooming e-commerce business is the primary acumen for this consistently able advance in bindle volumes, up 9. 8% in 2012. By year-end, 42,8129 FTEs were active in added than 220 countries and territories, 1. 1 % added than in 2011. The retail arrangement was absolutely apprenticed and abiding in 2011. 1. 000 900 800 700 600 500 400 300 200 100 0 2008 2009 2010 2011 2012 Employees Average full-time equivalents -4% Advisers per business assemblage 2012 (2008) 3% (3%) 0% +1% 34% (32%) 43% (40%) Retail arrangement Wholly-owned retail outlets Apprenticed retail outlets +48% 20. 000 +1% 15. 000 0% 500. 000 400. 000 300. 000 -4% 10. 000 200. 000 100. 000 0 2008 2009 2010 2011 2012 Mail Accoutrements & Accurate 20% (25%) Acumen & Bales Accumulated 5. 000 0 2008 2009 2010 2011 Source: Deutsche Post DHL anniversary belletrist 2008-2012, IPC assay 12 IPC Carrier Intelligence Address – Deutsche Post DHL Human assets Cogent admission in women in administration aback 2008 Part-time advisers Boilerplate part-time employees Gender 2011 (2008) 2012 (2008) 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 2008 2009 2010 2011 -13% 18,5% (13. 5%) 36,7% (37. 7%) 63,3% (62. 3%) 81,5% (86. 5%) 2012 Women in absolute workforce Men in absolute workforce Women in administration Men in administration Absenteeism & agents about-face Agents about-face 2008 Absenteeism amount Achievement & assurance Agent achievement Commentary While the cardinal of part-time advisers active by Deutsche-Post DHL has collapsed by 13% aback 2008, the admeasurement of women in the Group’s workforce alone hardly over 2008-11 (the best contempo abstracts available). In agreement of management, the aggregation has apparent an admission of bristles p. p. over the period, extensive 18. 5% in 2012. The aggregation is committed to bushing 25-30% of abandoned administration positions with women. Agents about-face fell decidedly over 2009-11. Absenteeism affiliated to admission in 2012, extensive 7. 6%. Agent achievement has remained affiliated over the aftermost three years. 2010 2009 2010 2011 2011 2012 2012 0% 2% 4% 6% 8% 10% 12% 14% 0 10 20 30 40 50 60 70 80 90 100 Source: Deutsche Post DHL anniversary belletrist 2008-2012, Deutsche Post DHL accumulated amusing albatross belletrist 2010-2011, IPC assay 3 IPC Carrier Intelligence Address – Deutsche Post DHL Accumulated albatross Cogent admission in the cardinal of trainees assassin Ecology albatross “The primary focus of our ecology aegis affairs GoGreen is to minimise our business operations’ greatest appulse on the ambiance – CO2 emissions. We are additionally alive to absolute impacts area our business activities affect the ambiance in alternative ways” By the year 2020, the Accumulation intends to advance the CO2 ability of own operations (Scope 1 & 2) and those of subcontractors (Scope 3) by 30% compared with 2007. In 2012, Ambit 1 & 2 CO2 emissions were about 5. 4m tonnes (previous year: 5. 3m). Direct CO2 emissions rose hardly mainly due to the added appeal for air transport. Ambit 3 emissions abstracts for 2012 will be accessible aloft the absolution of the CSR address in April 2013. CO2 emissions (t) CO2 emissions, ambit 1&2 6,000,000 +31% 5,000,000 4,000,000 3,000,000 2,000,000 1,000,000 0 2009 2010 2011 2012 2010 2011 2012 +6% +2% Financial albatross “We aim to bang a antithesis amid our bread-and-butter goals and society’s requirements by putting our acquaintance and all-around attendance to acceptable use to advice bodies and the environment” Net asset abject (operating assets-operating liabilities) added by €1,122m to €15,478m in 2012 due, in part, to the Group’s investments in software and IT systems and the acquirement of bales aircraft as able-bodied as backup and amplification investments in warehouses, allocation systems and agent fleet. A 42. 2% admission in net alive basic was mainly attributable to the abatement in liabilities and alternative items. Acquirement per agent grew by 4% YOY. Employee amount conception Acquirement per agent +15% 140,000 120,000 100,000 80,000 60,000 40,000 20,000 0 2008 2009 2010 2011 2012 -12% +2% +4% Amusing albatross “Bundled beneath the adage “Living Responsibility”, our efforts focus on three areas: ecology aegis (GoGreen), adversity administration (GoHelp) and advancement apprenticeship (GoTeach)” Deutsche Post DHL aims to actively advance the assortment of its workforce and allure a advanced ambit of applicants. Measures to advance work-life antithesis accessible to advisers in Germany accommodate abutment casework such as aback childcare accessories for last-minute and emergency childcare. In 2011 added than 75% of trainees were offered affiliated employment. The cardinal of trainees has added by 31% aback 2008. Trainee headcount Trainees 5,000 4,500 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 0 Source: Deutsche Post DHL anniversary belletrist 2008-2012, Deutsche Post DHL accumulated amusing albatross belletrist 2010-2011, IPC assay 14 IPC Carrier Intelligence Address – Deutsche Post DHL Acquisitions & divestments 2009- Acquisitions Year 2012 Aggregation LuftfrachtsicherheitService GmbH Exel Saudia LLC All you charge GmbH 2SFG Tag Belgium SA CC DE Area Acumen Divestments Year 2012 Aggregation Deutsche Postbank Accumulation (remaining shares) DHL Accurate Canada Exel Busline Casework Inc. Exel Busline Casework Inc. Innogistics LLC Exel Delamode Acumen SRL Fulfilment Plus GmbH 4C Associates Ltd. DHL Container Acumen UK Ltd. All-around Mail Casework SAS Deutsche Postbank Accumulation CC DE Area Regional Focus: Acquisitions 0 1 2 3 4 5 6 7 8 9 10 11 12 13 Arena 4 3 3 3 Bank Germany US Rest of apple 2012 2012 2012 2012 SA DE UK BE Acumen 2011 Mail Acumen Acumen 2011 CA Acumen CA Accoutrements Europe Business focus: Acquisitions US Acumen 1 2 3 4 5 6 7 8 9 10 11 12 13 2011 2012 2011 2011 2011 intelliAd Media GmbH Adcloud GmbH Eurodifarm srl. Accepted Forwarding llc Tag EquityCo Limited LifeConEx llc Post Acumen Australasia Polar Air Cargo Worldwide, Inc. DE DE IT US Advice Advice Acumen Acumen 2010 2010 US RO Acumen Acumen Area 1 10 2 Mail Advice Banking casework Alternative 2010 2009 2009 DE UK UK Warehouse Consulting Accoutrements & Accurate Acumen 2011 KY Acumen Effect on banknote breeze (€m) Aircraft 100 2011 2011 US AU Acumen Acumen 2009 FR Mail 50 0 -50 -100 2010 Acquisitions 2011 Divestments 2012 009 US Acumen 2009 DE Bank Source: Deutsche Post DHL anniversary belletrist 2009-2012, IPC assay Note: CC (country code) 15 IPC Carrier Intelligence Address – Deutsche Post DHL Artefact launches Innovations in parcels, bales forwarding and e-document administration DHL Easy Acknowledgment Artefact class Bindle acknowledgment Description DHL Easy Acknowledgment is a new bindle artefact alien in September 2012 by DHL All-around Mail, the DHL assemblage amenable for all-embracing mail and B2C parcels. Features includes software to actualize acknowledgment labels via a web aperture and Track & Trace functionalities. Retailers can now administer acknowledgment volumes from about all EU countries via a connected process. Target accumulation Retailers Read added Door-to-more Artefact class Bales forwarding Description In June 2012, DHL All-around Forwarding, Freight, the air and sea bales specialist aural Deutsche Post DHL, launched an intercontinental door-to-door administration account from Asia-Pacific to Europe. Door-ToMore combines DHL's intercontinental air bales busline capabilities with its European arena administration network. Target accumulation Suppliers Read added DHL Packstation mTAN Product class Bindle accumulating / aegis Description DHL Paket Deutschland alien the adaptable Transaction Cardinal (mTAN) In October 2012 at all of its 2,500 bindle machines beyond Germany. The mTAN will acquiesce users to aces up their items application a acting cipher beatific anon to their mobile, replacing the absolute PIN code. Target accumulation Bindle barter Read added DocWallet Artefact class E-document administration Description Tablets and smartphones accept become a accoutrement of avant-garde life, actuality acclimated added and added by bodies in their jobs. But until now, amalgam adaptable accessories into a company's IT arrangement has airish a aegis challenge. The DocWallet app is Deutsche Post's band-aid to this problem. Target accumulation Business users Read added Source: www. dp-dhl. com Note: Area no English accent webpage exists, hyperlinks aloft articulation to alien translation. 16 IPC Carrier Intelligence Address – Deutsche Post DHL Key columnist releases 2012- 2013 Assay 2 • Manages automat machines in Switzerland Assay 1 • Improves adaptability for alley bales casework through adaptable band-aid • GoGreen carbon aloof affection added to DHL Accurate Envelope aircraft advantage • Improves carbon brand with new multimodal account 012 Assay 4 • Deutsche Post and ADAC reviewing accessible access into German long-distance bus bazaar • DocWallet - The defended abstracts administrator for the iPad • Aboriginal automatic commitment armpit now active • Issues three bonds account a absolute of EUR 2. 0 billion • Accepted akin of globalisation still lower than precrisis aiguille • Switches to Fitch Ratings • Simplified allotment and added aegis for DHL Packstation Quarter 3 • Razorfish to advance agenda action • Postal ante for 2013 accustomed • Opens Energy Center in Houston, Texas • Accurate assemblage announces anniversary accepted amount admission for 2013 • Launches European acknowledgment account for online retailers • Proposes amount admission for belletrist for 2013 • DHL now carrying accoutrements to customer's aperture of best in Germany • 400 actor euros invested in letter mail arrangement • DHL marks the alpha of a different City Acumen activity in China • Acquires online business specialist intelliAd • Launches MyDHL to enhance chump acquaintance • DHL Vision Suite opened up at DHL Innovation Center • Completes Postbank transaction • Angela Titzrath to become Deutsche Post DHL's Lath Affiliate for Personnel • Accompaniment aid cardinal of European Commission will not affect net accumulation Source: www. dp-dhl. com 17 IPC Carrier Intelligence Address – Deutsche Post DHL Key columnist releases 20112011 Assay 4 • Pay online with giropay - now accessible at DHL Checkout • EU Commission praises SEPA clearing in Germany • Appoints new COO for DHL All-around Forwarding • Appoints new CEO for DHL Bales • All-embracing accolade for Sustainability Address • Cooperation with IBM on E-Postbrief • Appoints new CCO for DHL 012 Assay 2 • Introduces new anamnesis band-aid for the automotive industry • Introduces new multi-modal band-aid from Asia to Europe • German banking authorities adjudge on VAT acquittal • Federal government appeal for claim of accompaniment aid set at EUR298 actor • European letter amount assay for 2012: Accepted letter in Germany still bargain compared to 29 alternative countries • Accumulated Albatross Address 2011: improves CO2 ability basis by two basis credibility Assay 1 • DHL Vision Suite opened up at DHL Innovation Center • Completes Postbank transaction • Angela Titzrath to become Deutsche Post DHL's Lath Affiliate for Personnel • Accompaniment aid cardinal of European Commission will not affect net accumulation Assay 2 • DHL expands account for the biologic area • European letter amount assay for 2011 • Roger Crook follows Hermann Ude as Lath Affiliate for DHL All-around Forwarding, Bales • DHL wins EUR 10. 6 actor accord with KPMG and expands Singapore Aerospace Hub Assay 1 • European Enterprise Accolade for Deutsche Post DHL • DHL Accurate with affection acceptance for all European and U. S. accessories • Dedication to all-around abstracts aegis is a success Quarter 3 • DHL acquires 100 per cent buying of LifeConEx • Extends lath affiliate authorization of CFO Rosen for addition bristles years • E-Postbrief to become allotment of Europe's better accumulated arrangement • Williams Lea acquires the world's better absolute business beheading and assembly agency, Tag • DHL provides CO2-neutral carriage for all clandestine chump accoutrements throughout Germany Source: www. dp-dhl. com 18 IPC Carrier Intelligence Address – Deutsche Post DHL Angle & targets 2012- Angle Cardinal targets Deutsche Post DHL expects circumscribed EBIT to ability amid €2. 72. 95bn in banking year 2013, bold the apple abridgement and barter grows by about 3% and the abridgement picks up drive as the year progresses The mail assay is accepted to accord amid €1. 1-1. 2bn to circumscribed EBIT. Compared with the antecedent year, an added advance in all-embracing balance to amid €2-2. 15bn in the DHL capacity is forecast Under the administration of new Lath Affiliate for Human Resources, Angela Titzrath, the Accumulation will aim to advance a all-around HR administration arrangement beneath the “One HR” programme The Accumulation aims to advance and advance its attendance and advance abeyant in the arising Economies of Brazil, Russia, India, China and Mexico (BRIC + M). The Group’s Lath of Administration receives accustomed updates on business achievement in these countries In 2013 the Accumulation affairs to advance a best of €1. 8bn. In the advancing years, the amount is accepted to abatement aback to a accustomed level. The focus will abide to be on IT, machinery, carriage accessories and aircraft. Crossdivisional basic amount is accepted to abatement hardly in 2013. Investments will afresh be centred on our agent agile and IT Finance: Accumulation action calls for advantageous out 40 to 60% of net profits as assets as a accepted rule. At the AGM on 29 May 2013, a €0. 70 allotment per allotment angle for banking year 2012 will be put to shareholders On 6 September 2012, KfW awash 60 actor Deutsche Post shares. This was the aboriginal acclimation aback 2006 and it bargain KfW’s pale to 25. 5%; chargeless float added to 74. 5% The German Federal Arrangement Bureau accustomed Deutsche Post’s appeal for an acclimation in postage ante for 2013. The amount for a accepted calm letter belief up to 20g rose from €0. 55 to €0. 58 on 1 January 2013 Source: www. dp-dhl. com, Deutsche Post DHL anniversary address 2012 19 IPC Carrier Intelligence Address – Deutsche Post DHL International Post Corporation “The Baton for Postal Industry Intelligence and Research” To be acknowledged in the postal industry today, cardinal decisions charge be based on accordant and time-critical business intelligence. With a aggregation of accomplished managers and analysts specialising in industry intelligence and research, IPC is able to accommodate capital ability on trends affecting the cardinal administration of the postal industry. IPC Carrier Intelligence belletrist accommodate analytical intelligence on the business achievement and strategies of 40 arch all-around postal and acumen operators. These belletrist can be downloaded from the Bazaar Intelligence area at www. ipc. be. A ambit of member-only publications and online accoutrement can be accessed by individuals alive for IPC members. These include: Statistical Database An online apparatus acceptance associates to accomplish statistical belletrist according to a array of criteria, including macro economic, market, postal banking and operational abstracts All-around Postal Industry Address An industry criterion address accouterment a holistic and all-embracing assay and assay of industry achievement Focus on the Approaching Address A publically accessible IPC and BCG joint-publication that takes a abundant and all-embracing attending at the approaching affairs of the postal area IPC Bazaar Intelligence All-around Monitor A annual address presenting abundant and abreast arcane advice on calm and all-embracing postal aggregate and acquirement trends If you assignment for an IPC affiliate and you are not already registered, amuse appointment the affiliate login folio at our website. 20 IPC Carrier Intelligence Address – Deutsche Post DHL All-embracing Post Corporation Avenue du Bourget 44 1130 Brussels, Belgium Tel +32 (0)2 724 72 11 Fax +32 (0)2 724 72 32 www. ipc. be © IPC 2013 Further IPC Carrier Intelligence Belletrist accessible at www. ipc. be

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