ONLINE Comm in the Bus Envir Section 01 Final Test

Can you agreement at atomic a B or 80%? Timed analysis 70 minutes 50 questions- T or F & assorted choice Due by Friday, 26 July Study Guide Unit One Chapter one Things to be acquainted of in the New World of Work Global Competition Flattened Management Hierarchies Team Based management Innovative Communicative technology New Work Environment Diverse Work Force Knowledge Workers Communication Process Sender has idea Idea encoded Message campaign over channel Receiver decodes message Feedback to sender Additional feedback Bypassing Frames of Reference Lack of accent skill Distractions Internal and alien functions Downward breeze of communication Ethics traps False necessity Doctrine of about filth Rationalization trap Self deception Ends absolve the means Chapter two Groups and teams-why Team development, roles and conflict Four phases Group roles Group tasks Group relationship Dysfunctional group Common battle patterns Groupthink Characteristics of acknowledged teams Successful meetings Collaboration Listening types Superiors Colleagues Customers Listening Process Perception Interpretation Evaluation Action Keys to alert skills Non exact messages Eye contact Facial expression Posture Time Space Territory Appearances Documents People Chapter three Intercultural communications Globalization Technology Intercultural workforce Cultural characteristics Context….high, low Intercultural Ethnocentrism Improving intercultural communication Oral messages Written messages Intercultural ethics Workforce diversity Study Guide Unit 2 Chapter 4 Business autograph Basics 3 x 3 autograph action appearance one Scheduling the process- annoying and planning, writing, revising, proofreading Recursive nature Online accord tools Three archetypal audiences The “you” view Bias chargeless language Levels of diction Ethical responsibilities (five areas) Chapter 5 Formal against breezy analysis methods Stage two of the 3 x 3 process Types of outlines Direct against aberrant patterns of communicating How continued should sentences be? What is the apperception rate? Dangling against misplaces modifiers Three types of paragraphs Chapter 6 Third accompaniment of the 3 x 3 process Kiss formula Fillers Lead-ins Redundancies Compound prepositions Trite phrases Enduring accelerated comprehension, numbered or bulleted lists, headings, clear techniques Gunning fog index Flesch-Kincaid readability index Proofreading-spelling, grammar, punctuation and names and numbers Proofreading marks Study Guide Unit 3 chapter 7 Function of email Well Written memos and emails accomplish to capital benefits Phase 1 3x3 Four genitalia to email and memo Guide words Why use email safely Personal use of emails Typical messages: Request, response, procedural, confirmation Chapter 8 What turns readers on Why are business belletrist necessary Structure of a business letter Characteristics of acceptable business letters Direct appeal letters Direct affirmation letters Direct replies Adjustment Goodwill messages International messages, breezy against academic correspondence Chapter 9 Bad account strategies (goals) Three causes of acknowledged problems Techniques for delivering Refusing archetypal requests Bad account to customers Bad account in organizations Bad account in alternative cultures Chapter 10 Persuasion Persuasion techniques Four above elements in acknowledged actuating message How actuating letters breeze in organizations Persuasive complaint letters Sales and business letters Persuasion in low and aerial ambience cultures

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