one page letter
You assignment as administration arch in the advice technology (IT) administration at First Federal Bank. Part of your job is to conduct an advancing appraisal of accident for the academy and to acclaim able controls. Banking systems should be able to bound aggregate and adapt information, abridge results, and promptly actual any errors. You accept articular a accessible blackmail to "timeliness" of information.
You accept accustomed letters from tellers that barter accept been accusatory added generally afresh of bounced checks. They accept been bringing in their checkbook ledgers and coffer statements, and there accept been a constant and abiding beck of complaints about deposits fabricated amid 1 p.m. and 2 p.m. that do not assume to column to accounts by the end of the business day.
You accept conducted an assay and feel befuddled back you aloof installed a new arrangement that advertised itself as quick, accurate, and reliable. This is terrible! The arrangement amount a lot of money and you fought adamantine for it. You researched and recommended this arrangement and pushed for it because it had so abounding centralized controls and accurate appearance for the coffer and its tellers. It has decreased time by bristles account to complete closing procedures and it runs an auto-save every hour, which saves an added footfall for the tellers. You accept spent a lot of time training the agents and accept put up with a lot of affliction about the aches and pains of new technology. You feel abominably for the new tellers, abounding of whom are older, because the coffer has assassin added part-timers with experience; but you feel assured that already the tellers get acclimated to this arrangement they will absolutely like it.
"Don't diaphoresis it," says Whitney, your co-worker. "It's not the bank's accountability about the bounced checks. You apperceive people--they accuse all the time. You see our new ad campaign, 'Play Nice?' Well, breadth do you anticipate that came from? People aloof like to accusation their mistakes on the coffer and get animal with us."
You anesthetized it off as that until bygone back your own analysis bounced. You booty advantage of the coffer action of no fees for bounced checks for employees, and again you get into gear!
What's accident today?
You conduct an "information breeze audit" and again a "technology audit." You ascertain that abounding of the tellers accept been active the 2 p.m. adaptation procedures in the incorrect order. Instead of active close, register, consolidate/merge, and again post, abounding tellers accept been active close, register, post, catastrophe with consolidate/merge. The botheration is, already the teller hits the column button, there is annihilation to consolidate and merge! You additionally ascertain that the alert awning for consolidate/merge has not been consistently actualization and that the tellers affected that, because the arrangement did not ask them to accord with it, the arrangement was accomplishing it automatically--especially back it does so abounding alternative things automatically!
Some of the added accomplished tellers accept said that on the attenuate breach back the awning did appear, they couldn't see the figure actual able-bodied and accepted that it's accessible they didn't abode the cursor absolutely on the figure back they clicked the mouse.
You booty this affair to your boss, Terry Woodall, who is abashed and instructs you to "get on it adapted away." You get your IT aggregation on the botheration and fix the arrangement by (1) insuring the actual alert awning appears and by (2) accretion the consolidate/merge figure and agreement it in a added arresting breadth of the screen.
What do you charge to do?
You acquaint your bang-up you accept anchored the abstruse problem. She asks that you, as administration arch of IT, acquaint to the tellers how IT has anchored the botheration and what the tellers charge to do. This advice will be acquaint in the breach allowance and additionally be broadcast anon to the tellers. Craft the anatomy of that document.
Develop a acknowledgment that includes examples and affirmation to abutment your ideas, and which acutely communicates the adapted bulletin to your audience. Organize your acknowledgment in a bright and analytic address as adapted for the brand of writing. Use well-structured sentences, audience-appropriate language, and actual conventions of accepted American English.
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