Freshdesk’s 6th acquisition is an AI-based Chatbot Platform
Freshdesk, the provider of cloud-based chump assurance software platform, is authoritative its sixth acquisition! This time it’s Chatimity, a amusing babble belvedere that developed bogus intelligence (AI) and chatbot technology. Founded by ex-Google executives, Chatimity was congenital to accredit user interactions and advance assurance for its three actor users.
“People appetite a fast, alone response. Babble will comedy an important role in the approaching of advice for chump account but ascent that basement continues to be a challenge,” said Girish Mathrubootham, Founder and CEO of
“With their focus on bogus intelligence and chatbots, the Chatimity team, now allotment of Freshdesk, has already started to actualize a scalable chump assurance babble belvedere that is approaching ready,” he adds. Freshdesk did not acknowledge the accord amount of the acquisition.
The AI and chatbot technology from Chatimity will be alloyed with Freshdesk's apartment of articles to strengthen our alive babble capabilities.
Chatimity was founded in May 2011 by Tarkeshwar Thakur and Aravind Murthy. The duo formed calm on Google Music Search afore starting Chatimity. At Freshdesk, the Chatimity aggregation will assignment appear acceptable the company’s alive babble offerings.
Story so far
Backed by investors like Google Capital, Accel Partners and Tiger Global Management, Freshdesk has been actual in the aftermost one year. Its acquisitions accommodate amusing chump account startup Airwoot, Framebench, 1CLICK.io, Konotor and Frilp.
Freshdesk’s apartment of articles enables organizations to abutment barter through email, phone, websites, forums, and amusing media. The aggregation was accustomed by Gartner Inc in the Magic Quadrant for CRM Chump Assurance Center, beforehand this . Freshdesk has additionally apparent accretion in newer territories and appointed S.T.S. Prasad, a above Wal-Mart Stores Inc employee, as chief VP of engineering.
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