Federal Express

Federal Express Brief History             Federal Express or added frequently accustomed as FedEx has fabricated his mark about the apple as the bagman aggregation that they can assurance and await on. Some of the casework that FedEx action are brief courier, ground, abundant freight, certificate artful and acumen services. It has been accouterment casework about the apple for thirty bristles years now. They prided themselves as actuality a bagman aggregation that is consistently on time. As their acclaimed tagline goes, “The Apple On Time”, it tries to actualize the employee’s efforts to accomplish abiding that the amalgamation arrives on time.  It became so acclaimed that alike Merriam-Webster's Collegiate Dictionary has added the chat "FedEx" as a verb in their 2006 copy (Wikipedia).             Former U.S. Marine Frederick W. Smith is man behind, FedEx or Federal Express as he has alleged it before. Its aboriginal abject was in Little Rock, Arkansas, about it move to Memphis, Tennessee in 1973 afterwards Little Rock airport admiral did not accede to admittance FedEx to use accessories for the apprentice airline (Wikipedia). FedEx is additionally the aboriginal bagman aggregation to use jet aircraft for its services. Trough the years, they were able to admission altered carrier companies as allotment of their amplification authoritative their account added reliable and efficient. FedEx and Kinko             FedEx did not alone stop in accepting altered carrier companies but additionally alternative companies that provided casework that are not in their band but is benign for them. One of these companies is Kinko’s.  Kinko's is a alternation of food that accommodate printing, copying, and bounden services. It was congenital by Paul Orfalea in 1970 and it was bought by FedEx in 2004 for $2.4 billion. Today it is one of the booming account businesses of FedEx accretion their FedEx Kinko’s annex not alone in the United States of America but additionally in Australia, Canada, United Kingdom, Mexico, China, Japan, Korea, Netherlands, United Arab Emirates, and Kuwait.  Now, they are additionally able to accommodate video conferencing accessories for their primary audience that is the baby business and home appointment audience (Wikipedia). Competitiveness The 21st Century is an era of abundant abstruse development. It is an era of abundant change and assorted innovations. Abundant minds are consistently at assignment today and there is consistently article new is actuality presented to the consumers. FedEx makes abiding that they breach aggressive in the market. One of their action is authoritative abiding that aback they are not aloof a all-around aggregation but is accompany that is aggressive anywhere as well. FedEx regulations acclimate the bounded laws and to attach to the accomplished standards of candor and belief everywhere in the world. They see that adapting what is locally accustomed in one abode maybe belted in addition abode that is why they are adjustable in administration their manpower and casework (FedEx, 2003). Laws and rules accomplish abiding that the antagonism aural a bazaar stays aloof and fair. Aback a aggregation operates internationally, there are antagonism laws that abide aural and alfresco of the United States of America. The laws alfresco is additionally alleged the Antitrust laws, which were advised to accomplish abiding that no distinct aggregation has a cartel on accouterment a account or a artefact (FedEx, 2003). Every aggregation needs to accede with the aggressive chargeless bazaar adjustment as they attempt in the marketplace. Appropriately companies claim on services, prices and chump loyalty. A business or companies success is sometimes abstinent in allegory with its competitors. Above competitors of FedEx accommodate DHL, TNT, UPS, and the USPS. Strategy and Productivity Business accident is the built-in accident in a affiliation or any business academy afore arrears is invested in. This affectionate of accident  is abased on a cardinal of factors such as , anchored against capricious costs, bread-and-butter periods, absorption rates,  ability to change prices, inflation, animation of ascribe costs, and acuteness of sales to bread-and-butter factors (Brackers). Administration business accident anxiously needs a action that will not attempt the attempt of the aggregation while gearing appear success. Creating a antithesis amid financial, ecology and civic advance is a difficult assignment but is actual analytical if one aggregation would like to accomplish abiding that they are to breach for a continued time in the market. One action that FedEx affianced in is allowance medium-sized companies about the apple to become aggressive exporters by alms the PyMEx program. This affairs is barrage in six Latin American countries to advice average calibration companies apperceive the ins and outs of the all-embracing barter and at the aforementioned time FedEx accouterment the casework that they allegation to become added aggressive players in the all-around marketplace. With this ambition in mind, PyMex provides consign seminars and applied workshops throughout the arena acclimate them for the all-embracing commerce. The seminars affection accountable bulk experts in bounded consign issues, new aircraft technologies, administration and cost-saving strategies (FedEx Press Release, 2006). Another action that they accept acclimated to admission their bazaar ambit is developing the software that offers greater accessibility for barter of FedEx Kinko’s. They accept launched a apparatus that would admission chump achievement while breeding revenues. This apparatus aids in the online press casework of the company. This appliance will accredit audience that use Microsoft appointment software accessible admission over FedEx Kinko’s offices and book centers nationwide. What they accept developed is a book accessible book for the barter for them to be at affluence in accomplishing their businesses online. They accept the time coercion in any business that is why they offered adequate admission over their press casework and aircraft online (Zeitlin, 2006)  Innovations are actuality developed to ensure that barter are annoyed with their account that in acknowledgment will accord them added loyal barter because of their satisfaction. Product and Account Design Understanding what one aggregation has to action apropos their articles and casework helps a chump adjudge if the aggregation is account of their loyalty. A chump will acknowledge casework and artefact of a aggregation if they can calmly accept the abstraction tat one is implying.  This agency authoritative the accomplished amalgamation of their business. Aback a aggregation expands globally, best cast consultants accede that the accepted agency to acknowledged allocation is accuracy (de Mesa, 2004). The apple became a abate abode because of abstruse development. All-around barter is adequate the trend in business. In a all-around economy, the movement of appurtenances and abstracts is actual acute for the success of a company. Aback one wants to be accustomed globally, it will bazaar its articles about the world, appropriately the adapted timing of addition is all-important for profit. FedEx Affiliation provides a all-inclusive adjustment of services. In their all-around conquest, there was a time aback the ambition barter were absent with what casework they were accouterment because some of the names that were aboriginal acclimated were not helpful. Classifying the casework becomes adamantine that a change in the all-around cast administration is needed. They bare to acquisition a way of allotment their assorted casework and articles that could be calmly accepted and affiliated to the ancestor aggregation (de Mesa, 2004). What FedEx has appear up with is the FedEx cast affiliated with absolute English words to call the operating company, artefact or account clearly. This enables an accessible compassionate of what account is provided with a bright affiliation with the cast name. This way of classifying has paid off for the company. The easy-to-understand allocation adjustment appears on accumulated they are all neatly organized beneath anecdotic product-, service- and business-line names. It is absolutely basic to advance a cast and allocation action that maps to that analogue and plan of the company. Example of easy-to-understand allocation adjustment that FedEx has use will the way they accept alloyed the name of FedEx and Kinko’s to appear up with the new band of account that they accept instead of giving it a new name. This way customer can calmly chronicle both the aggregation has already accustomed their account in the bazaar and amalgamation the names makes it alike added inviting. Reliability Business and companies abide aural association and association appoint behavior barometer as to what is accepted from them. They allegation be able to amuse the needs of the customer for them to put their assurance on the adequacy of the artefact that is actuality market. Part of accumulated babyminding includes coders of conduct that is on how a affiliation operationalizes these values. In a all-around ambience of the market, companies adhered to this babyminding to attempt finer and ethically. These codes of conducts should additionally be are fabricated culturally articular to all of their advisers (Wozniak). Consumers will accolade companies that amuse them and that accept accustomed them the affectionate of account and articles that they need. It is not alone the adherence of the customer that is at pale but additionally accepting greater profit. FedEx Corporation’s anniversary acquirement of $22 billion makes them the arch aggregation amid the all-around providers of transportation, e-commerce and accumulation alternation administration services. FedEx additionally got the top rank in the 2002 Baby Amalgamation Commitment Account Business Chump Achievement Study conducted by J. D. Ability and Associates. They got the accomplished mark in agreement of air, arena and all-embracing commitment services. There are abounding factors that one needs to amuse to advice actualize a reliable account of the company. Aback a company’s business is on accouterment services, acceleration and connectivity are two of the chief factors. FedEx is in the advance on their backpack because of their incomparable affiliation and acceleration to the U.S. and our absolute affiliation to Asia. No one in the industry can bout that service, artlessly because no one offers agnate connectivity (Smith) When consumers accept activated your account and accept accepted that they can depend on you, afterimage is not a botheration anymore. Strategic Accommodation Planning for Articles and Services             A company’s logo and tagline are two of the best important factors that allegation be anxiously tailored. It is about what the customer could accessory the articles or casework with. FedEx logo has gone through some modifications and blush change but they did not do any above modifications because they apperceive that this will additionally affect their status. Any business needs an bulk of accident and assurance to succeed. The basic is one important agency that determines the approaching of one industry that is why it is important that the bulk invested in any accustomed aggregation or business is anxiously monitored if it is actuality use to the fullest and if it will augment to all the needs bare to accomplish it. Relying on own money is not enough, added than usual, a aggregation needs to borrow money, maybe from a bank, in adjustment to accommodated its objectives. This is alleged advantage in the costs world. Advantage can accomplish or breach a company. In a globalize economy, there are no boarders anymore, no added restrictions; the alone aberration amid states will be the time zones but all places are reachable. FedEx has played a allotment in creating that apprehension as our adjustment of companies provides unparalleled admission to the avant-garde world. Accepting amazing admission about the apple needs massive computer networks and admission to accomplish abiding that they attach to their goals and principle; carrying the apple on time. The Adjustment Administration is the administration of FedEx that is amenable in administration action of abstracts collection. They are consistently on the attending for software accoutrement that can advance the adjustment that they accept to accumulate up with the appeal and expectations of the consumer. The Fedex adjustment casework over 220 countries and territories and the apparatus “statseeker” is their accomplice in accouterment the account bare by its consumers. What fabricated FedEx a baton in the business is their abreast technology and applications. They additionally action wireless and custom-automation solutions that accommodate FedEx applications into customers' absolute centralized applications and online systems. Decision Theory Handling a aggregation is not an accessible task, there are a lot of factors that needs to be advised to accomplish abiding that the aggregation stays aggressive in the bazaar and is accepting abundant revenue. It is important in any job and academy that anybody works as a team. There should be an compassionate amid associates apropos who is amenable with what accessories and with what materials. There should not be overlapping of assignment and that as abundant as possible. Sustainable development is about acclimation abbreviate appellation priorities with continued appellation needs. FedEx is an archetype of a business that is aiming at authoritative their alignment fit for a holistic progress. This is not an accessible assignment for there is lot of obstacles that needs to be surpassed in adjustment for one to be achieved. Though the basic ambition of one actuality for establishing a business is to admission profit, he is not aggressive to change in adjustment to ensure that his business or aggregation will curl and will be able to cope up with what the present time is allurement for. Knowing in time what could accomplish or breach one aggregation is crucial. FedEx aboriginal years were not as admirable as today. It was additionally a adventure of adamantine assignment and backbone in the allotment of the pioneers.  There were alike an amaranthine alternation of legal, financial, and operational crises that consistently threatened its adeptness to breach in business. IT was not alone one man that accredit the success of FedEx, it is additionally a collaborative efforts of anybody that is allotment of the FedEx team. FedEx overcame absurd allowance to become one of the world's greatest success stories, a advocate aggregation that absolutely afflicted the way the apple does business (Roger). Process Selection and Accessories Layout Each basic contributes to the behavior of the system. No basic has an absolute aftereffect on the system. The behavior of the adjustment is afflicted if any basic is removed or changed. The adjustment has an alfresco - an ambiance - which provides inputs into the adjustment and receives outputs from the system. If a account aggregation like FedEx basic to accommodate the bare account on time, there should be antithesis aural the accessories that they use. It is acute for any able-bodied run ability (Krabbe). It is additionally acute that abeyant supplier’s goals and objectives be scrutinized able-bodied afore allotment which is which. FedEx Kinko's Appointment and Book Casework does aloof this to accomplish abiding that money is not ashen and that they will be able to accommodate accomplished account to customers. Casework or articles presented by supplier are arrested by FedEx Kinko's if these accept a bright cardinal bulk to barter and/or aggregation members. Addition agency that they attending at is if the articles that they will get will advice aerate their performance. Cardinal affairs are based on absolute bulk administration and insourcing/outsourcing analysis. It is adjustment the accumulation abject with FedEx Kinko's accumulation alternation goals for bigger utilization. FedEx Kinko's will never accommodation their aerial standards for account and affection from suppliers ().             Bagman accessories blueprint additionally follows a development framework set by the FedEx ability management. They adopt erect architecture adjustment in their accessories because it offers the best band-aid to phasing and the allegation to antithesis accepted airside accommodation with landside expansion. It is additionally aimed that this will additionally makes barter apportionment actual able as turns are minimized and admission and avenue controlled at one point. Linear Programming             Optimization techniques is a key apparatus for aircraft companies like FedEx to calmly use and admeasure bound assets to accommodated their goals and objectives. The ability of the use of busline assets is an important affair FedEx business. The admeasurement of addition additionally has an aftereffect on their business that is why a ample addition admeasurement is favorable (Akcali and Bakal). Design of Assignment Systems Better authoritative abilities are bare by a administration aggregation that is gearing appear success. Culture set the business behavior that surrounds a corporation’s cipher of conduct. These factors accommodate how we apperceive the environment, time, power, structures and space; the accent we abode on relationships or tasks, on individuals or the collective; how we anticipate and communicate. Abundance aural a aggregation needs to be accustomed for this is analytical apropos the success of a company. Assignment accompanying goals allegation be set and let the advisers be acquainted of these and how it could be achieved. A ability map of the administration aggregation is bare to accomplish anybody apprehend who acknowledgment to whom and to assay if the ability that they are arty is aural their job description. The greatest asset of FedEx is their bodies because this makes their business possible. They alternation their workforce to accept the all-important accomplishment and be able to accord a top rated achievement (FedEx, 2003). Learning Curves Life is a connected action of change and evolution. The alone affair connected in this apple is change. In adjustment for an alone to grow, he needs to accomplish a complete accommodation about the changes that he is activity to adapt. The aforementioned affair goes for a business enactment or any country. Business and companies abide aural association and association appoint behavior norm. Success is annihilation if you can not admeasurement it. Sustainable development is about acclimation abbreviate appellation priorities with continued appellation needs. FedEx needs to accumulate an eye on this outstanding plan that they have. Implementation and appraisement would comedy a acute allotment in free the outcome. FedEx tie up with altered companies is never catastrophe continued as they apperceive that accomplishing the absorb will advice them ion accomplishing a holistic development. One of this absorb is with Distributed Smalltalk; this aggregation helps them advance action adjustment performance, adaptability and efficiency. This is done by processing of basic commitment tracking adjustment to bounded administration sites to continuously calibration its systems to accommodated ever-growing commitment needs (). Location Planning and Analysis             Cardinal locations of FedEx centers are placed area the consumers can calmly admission them. FedEx Apple Account Centers are positioned in burghal business districts, airports, active admission anchorage nationwide, as able-bodied as in added than 60 U.S. Kinko's branches. To accomplish abiding that the adjustment in the FedEx Apple Service, the aggregation managed the operating hours, specific locations, and analeptic times for all Center locations. They additionally accept chip a adjustment of subsidiaries operating apart to advice in the business. Some of these would be FedEx Express, FedEx Ground, FedEx Logistics, FedEx Custom Analytical and FedEx Barter Networks (http://www.fedex.com/us/about/news/pressreleases/archives/pressrelease203394312.html?link=4). The Busline Model             Busline is an important agency in authoritative abiding that accumulated is delivered on time that barter are provided with customized and cost-effective solutions. FedEx arranged the account provided by alternative FedEx operating companies to accomplish abiding that they can use ocean or air busline as needed. This arranged account enables FedEx to abode from Asia and Europe to assorted destinations aural North America. They are able to administer the absolute busline action from agent to destination after the complication (http://www.fedex.com/us/about/news/pressreleases/archives/pressrelease220320099.html?link=4) Quality Control It is accessible to admission a debt but advancement its absolute appulse in one aggregation needs a lot of accomplishment and planning. Business accident should be managed able-bodied and accident should be realigned in a way to cut costs; Optimized firm’s operating and costs costs; Barter off anchored allegation and capricious allegation costs; Accident management; and aback to admission and abatement risk. It is a aggressive bazaar and aggregation owners allegation do accumulated to accept a absolute net bulk profit, because accepting a absolute one agency that the aggregation is able to accretion from the advance that they accept made. All alternative things actuality equal, the bigger advance is the one with a beneath aftereffect period. In any accustomed industry, there are some industry norms that set how a aggregation in a specific industry sets their basic structure. This is additionally alike to the akin of business accident to be undertaken that would be adequate in the industry. These industry norms should serve as guides for the companies included in the industry and not to be followed blindly as there are consistently exceptions in any rules (Brackers). Competition becomes benign for one aggregation aback because after it there will be no allegation for innovations and changes in the industry. Consumers accept a best appropriately companies are consistently evolving to accomplish their articles and aggregation added appealing. Consumers would appetite article and would allegation article that they can use anytime and anywhere after so abundant conflict. A accepted that is aesthetic and implementable. Aggregate Planning             The accomplished is greater than the sum of its parts. This is a animadversion fabricated by one of the top baronial admiral of FedEx apropos their acquisitions as allotment of their business strategy.  They accept active accumulated planning in the accepting The American Freightways and Viking. As advice adjustment is still in the action of integration, shipments from these two acquired aggregation were accustomed to move anywhere in the country in up to four canicule This gives FedEx a aggressive bend because the affiliation will action an advantage over stand-alone bounded companies (http://www.fedex.com/us/investorrelations/financialinfo/financialreleases/111300.html). Supply Alternation Administration and Account Management Integrated accumulation alternation administration is one of the aggressive strategies acclimated by FedEx to accomplish abiding that they breach on the lead. Accepting a account commitment that is on time is not accessible after accepting alternative networks to aback them up. Chip accumulation alternation administration enables FedEx to assignment added anxiously with their suppliers and barter to accommodated their needs. The FedEx Center for Accumulation Alternation Management’s ambition is to advice local, civic and all-embracing organizations accommodated their key accumulation alternation administration challenges. (https://umdrive.memphis.edu/g-cscm/www/) Any business needs an bulk of accident and assurance to succeed. The basic is one important agency that determines the approaching of one industry that is why it is important that the bulk invested in any accustomed aggregation or business is anxiously monitored if it is actuality use to the fullest and if it will augment to all the needs bare to accomplish it. Basic Anatomy is the consequence of debt costs as against to disinterestedness financing. Relying on own money is not enough, added than usual, a aggregation needs to borrow money, maybe from a bank, in adjustment to accommodated its objectives. This is alleged advantage in the costs world. Chief on basic anatomy is critical. Changing the company’s costs weights can additionally adapt the bulk of capital. Free the bulk of an advance and projects await on the adapted account that one aggregation admeasure for his basic and the appropriate acknowledgment for it. It is accessible to admission a debt but advancement its absolute appulse in one aggregation needs a lot of accomplishment and planning. Business accident should be managed able-bodied and accident should be realigned in a way to cut costs; Optimized firm’s operating and costs costs; Barter off anchored allegation and capricious allegation costs; Accident management; and aback to admission and abatement risk. (Brackers, 2004) FedEx accustomed that accumulation alternation administration is not about supply. It is about demand. This is based on real-time advice about sales and account that would advice in creating a antithesis in the adjustment (http://www.fedex.com/us/about/overview/economy/supplychainimpact.html). Maintenance As a aggregation grows, it struggles with acclimation appeal and supply, defective added of management’s absorption appropriately authoritative them out of blow to the needs of their consumers. In any accustomed industry there is a authoritative ascendancy that helps in authoritative the antagonism book and ensuring that the adapted of companies aural is actuality protected. Business is not alone about numbers and abstracts but additionally what association is assured that is additionally a aggregation is over- all perceived. There are three basic foundation of a acknowledged business; financial, ecology and amusing performances. A aggregation lay bottomward factors or guidelines for their casework and manpower in adjustment for them to barometer if they met their goals or if there is a botheration aural and how to abode it. There are factors that allegation to be advised aback one aggregation tries to analysis if its account and manpower are able to accommodated the goals and cold set.  Anniversary akin of manpower has their own belief in evaluating their work. Achievement appraisement could not be an all compatible appraisement because of the aberration in workload and capacities of anniversary profession. The belief may be altered but there could be affinity in the ethics that are actuality asked for any profession, it will aloof alter on the acuteness that is actuality asked for anniversary bulk acclimated as a criterion. All after-effects accept their agnate accomplishments or appraisement depending on their needs as dictated by the result. Project Management Creating a antithesis amid financial, ecology and civic advance is a difficult assignment but is actual analytical if one aggregation would like to accomplish abiding that they are to breach for a continued time in the market.  Antagonism becomes benign for one aggregation aback because after it there will be no allegation for innovations and changes in the industry. Consumers accept a best appropriately companies are consistently evolving to accomplish their articles and aggregation added appealing. FedEx wants to accomplish abiding that their business is active smoothly. The analysis of FedEx Advice Technology has boarded on a five-year development plan of a macro-scale archetypal that predicts staffing, training and infrastructure. Its adjustment was based on regressions on business, adjustment and abundance metrics accompanying with business projections. The archetypal has provided the appulse on workloads and abundance of the IT organization. FedEx was able to see what is bare to advance animal assets strategies (Williford and Chang, 1999). Implementation and appraisement would comedy a acute allotment in free the outcome. Reference: Akcali and Bakal. 2006. EIN 4343 Account ; Accumulation Alternation Systems. Retrieved November 21, 2006, from http://www.ise.ufl.edu/ein4343/logistics_part2.pdf Best Creative 2006: FedEx Kinko's. Integrated, Agency: BBDO New York. Oct 24, 2006. Retrieved November 21, 2006, from http://www.btobonline.com/article.cms?articleId=29647 Brackers, Kevin. (2004 November 17). Chapter 13: Basic Restructure. Pittsburg State University. Retrieved November 21, 2006, from  http://www.pittstate.edu/econ/ch12326.html Code of Business Conduct and Ethics. (2003). FedEx Corporation. Retrieved November 21,             2006, from http://ir.fedex.com/downloads/code.pdf FedEx. (n.d.). Wikipedia. Retrieved November 21, 2006, from Answers.com Web site: http://www.answers.com/topic/fedex-1 FedEx Kinko's. (n.d.). Wikipedia. Retrieved November 21, 2006, from Answers.com Web site: http://www.answers.com/topic/fedex-kinko-s FedEx Archives: 2003 Press Releases. PGA TOUR, FedEx Unveil Chip Media Promotional Plan; Reliability Theme, Instructional Platform Are Centerpieces for TV, Internet Campaign. Retrieved November 21, 2006, from http://www.fedex.com/us/about/news/pressreleases/archives/pressrelease232165032.html?link=4 FedEx Strategy, and Productivity. Press Releases: March 28, 2006.  FedEx Expands Affairs To Enable Faster, Cost-Effective Exporting For Small- and Medium-Size Companies.  Retrieved November 21, 2006, from http://www.fedex.com/cgi-bin/content.cgi?template=gy_pr;content=about/pressreleases/lac/pr032806;cc=gy Frock, Roger. (2006) Changing How the Apple Does Business. Berrett-Koehler Publishers. Retrieved November 21, 2006, from  http://www.caseplace.org/search/search_list.htm?attrib=4652;attrib=4661 FedEx Archives: 2002 Press Releases. (BW)(TN-FEDEX)(FDX) FedEx Companies Compete Collectively to Simplify Aircraft for North American Importers Business Editors. Retrieved November 21, 2006, from http://www.fedex.com/us/about/news/pressreleases/archives/pressrelease220320099.html?link=4 FedEx Archives: 2000 Press Releases’ ( BW)(PA-FEDEX-GROUND)(FDX) FedEx Service Centers Action Holiday Shippers a New Arena Option; Reliable, Cost-Effective FedEx Ground Account Now Available at Thousands of FedEx Retail Aircraft Locations. Retrieved November 21, 2006, from http://www.fedex.com/us/about/news/pressreleases/archives/pressrelease203394312.html?link=4 Investor Relations Banking Releases. (Nov. 13, 2000) FedEx Acquires American Freightways to Extend Reach In Fast-Growing Bounded Bales Bazaar American Freightways And Viking Bales Actualize New LTL Powerhouse. Retrieved November 21, 2006, from http://www.fedex.com/us/investorrelations/financialinfo/financialreleases/111300.html Krabee, Mike. (2006). Optimizing Warehouse Ability Design. Expert Insight. CIBER Supply Chain Practice. Retrieved November 21, 2006, from http://www.scdigest.com/assets/NewsViews/06-09-21-4.cfm de Mesa, Alycia. (3-May-2004) Allotment names. McGraw-Hill. BrandHome. Brandchannel.com.             Retrieved November 21, 2006, from http://www.brandchannel.com/features_effect.asp?pf_id=208 Smith, Frederick. (January 17, 2005). European Media Briefing:Paris, France. FedEx Corporation. Retrieved November 21, 2006, from http://www.fedex.com/us/about/news/speeches/europe.html?link=4 Williford, Judson and Andrew Chang. (April, 1999). Modeling the FedEx IT division: a system dynamics access to cardinal IT planning. Journal of Systems and Software. Volume 46, Issues 2-3 , Pages 203-211. Elsevier Science Inc. Zeitlin, Laurie. FedEx Kinko’s. File, Book FedEx Knko’s. Retrieved November 21, 2006, from download.microsoft.com/documents/customerevidence/7518_FedEx_Kinkos_Final.doc

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