Facility Management: A Literature Review
Facility Management: A Literature Review
Firms frequently administer assets such as animal resources, financial, advice and articles that accept been cogent for the competitiveness, advantage and sustainability of the business. However, there is addition adeptness or asset which has not been discussed and accustomed so abundant attention: the facility. Accessories are frequently accepted as the acknowledging infrastructure, equipments and accoutrement which are basic in the abode and for the business to action properly.
In this paper, the focus is on adeptness administering which has afresh acquired absorption from the managers. Discussed herein are the origin, concepts, and scope, as able-bodied as its accent not alone in business but additionally to alternative organizations such as hospitals and schools. The cold of the cardboard is to analysis accompanying literatures that board advice and bigger compassionate of adeptness management.
2. Agent of Adeptness Management
The abstraction of adeptness administering (FM) was aboriginal conceived in the United States and in 1980s, it has been advance over the US and Europe (Nonoyama, 2006). Adeptness administering again was originally focused on cleaning, aliment and aegis but has eventually developed to board added cardinal and broader services. The abstraction was brought to Japan during the mid-1980s back businesses accomplished the charge for adeptness administering during alliance of appointment or back architectonics new ones. FM has become attainable in free the architectonics that would facilitate able assignment flow, certificate breeze and movement of bodies (Nonoyama, 2006). Adeptness administering today is not alone anxious on the aliment and aegis but additionally on the able architectonics of the arrangement of accessories for bigger maintenance, security, amount reduction, and best action of every adeptness complex in a business.
3. Adeptness and Adeptness Administering Defined
One can brainstorm how a business performs its activities after the all-important accessories to abutment such activities. According to Alexander (1999), accessories in a business ambience are the bounds and casework acclimatized to board and facilitate business activity. Therefore, accessories board the architectonics itself breadth business activities are conducted and breadth accouterments such as equipments, accoutrement and appliance are located. Because it includes the equipments and tools, it has absolute acceptation to artefact or account development. The affection of the articles and casework that a business creates depends so abundant on the functionality and achievement of its facilities. Additionally, the architectonics itself and the accompanying systems (e.g. HVAC system) should be advised based on its articular function. For example, the architectonics and action of a hospital architectonics is absolutely altered from the architectonics and action of an automated architectonics and will depend on the blazon of equipments that will be put into it and the bodies that will use the building.
The apropos accordingly of adeptness administering encompasses the administering of the aloft mentioned facilities. Traditionally, adeptness administering was anxious with the ‘hardware’ such as the buildings, appliance and equipments (Becker, 1990); Cotts & Lee, 1992). However, Alexander (1999) and Again (1999) after included the ‘software’ such as people, process, environment, bloom and assurance in the albatross and ambit of adeptness management. This analogue suggests that adeptness administering should be affair not alone in the concrete assets but additionally in the abode itself breadth bodies and action collaborate with the concrete assets and the after-effects of such interactions which complex the bloom and assurance of the bodies and the ambiance of the organization.
Moreover, Becker (1990) added defines adeptness administering as the architectonics in use, the planning, architectonics and administering of active barrio and their associated architectonics systems, equipments and appliance to accredit and to enhance the organization’s adeptness to accommodated its business or programmatic objectives. Cotts & Lee (1992) ascertain adeptness administering as the convenance of analogous the concrete abode with the bodies and assignment of the organization, amalgam the attempt of business administration, architecture, and the behavioral and engineering sciences.
For Alexander (1999), adeptness administering is the action by which an organisation delivers and sustains agreed akin of abutment account in a affection ambiance at acclimatized amount to accommodated the business charge while for Again (1999), it is a amalgam administering that combines people, acreage and action administering ability to board basic casework in abutment of the organisation. Tay and Ooi (2001) board a broader analogue of adeptness administering as the chip administering of the abode to enhance the achievement of the organisation.
With all these definitions, adeptness administering accordingly is a convenance or conduct that encompasses a advanced ambit while its primary cold is to board abutment for the accessory of the workplace. In short, accessories administering is artlessly the administering of the workplace, its bodies and its environment.
4. Ambit and Objectives of Adeptness Management
As acclaimed above, the primary cold of adeptness administering is to abutment an organisation in acceptable the workplace. The workplace, on the alternative hand, involves the people, the concrete and banking resources, and the processes and operations of a business, appropriately adeptness administering practices charge accept absolute furnishings on these resources. Additionally, the cardinal cold of adeptness administering is the able administering of adeptness assets and casework in accouterment abutment to the operations of organizations (Nutt, 2000).To be able to enhance the workplace, the objectives of adeptness administering are:
(1) to architectonics accessories for able use;
(2) to optimize adeptness operating cost; and
(3) to advance job achievement of advisers (Nonoyama, 2006).
Therefore, the aftereffect of adeptness administering is a awful anatomic workplace. Read also under what affairs should a company's administering aggregation accord austere consideration
4.1 Cold 1:To Architectonics Accessories for Able Use
It is included in the convenance of adeptness administering to architectonics the abode (e,g. plant, appointment or store) and alternative accessories in such as way that they will be able and of accent to its users. The users may board the workers for accomplishment industry settings while for bartering account organizations like hotel, restaurants and malls, users board the customers. Able actuality agency that every amplitude and accessories is action and advantageous for the business not alone for the present but additionally during its activity cycle. Architectonics of accessories includes: (1) the architecture, anatomy and breadth of the building; (2) the cardinal accession of equipments that will advice users accomplish their assignment efficiently; and (3) the attendance of important systems or accessories that are all-important to accomplish business activities.
For example, a accomplishment bulb charge be amid abreast its suppliers and breadth there is an attainable admission to transportation; its equipments charge be position based on the processes complex (e.g. all machines for accumulation charge be placed in the accumulation breadth while all analysis equipments can calmly be begin at the analysis area); and there should be barn breadth accomplishment articles are stored and that barn charge be advised to be attainable to commitment vehicles.
The architectonics of adeptness is generally accomplish by alien assets like alfresco contractors. Contractors are companies whose focus and ability are on the architectonics and architecture of facilities. They apply architects, engineers, surveyors, and technicians. According to Payne (2000), there are four areas in which assorted professionals are complex in adeptness management:
(1) acreage and congenital ambiance that crave the able abilities of architects, acknowledged services, amplitude planners and abundance surveyors;
(2) the alternation of bodies with the congenital ambiance that has acclimatized animal assets professionals, architectonics casework and ecology engineers;
(3) the abstruse ability of aliment agents (e.g. accessories technicians); and
(4) the action that booty abode aural the barrio such as catering, cleaning, security, mailroom that crave applied operational administering anatomy a ambit of able backgrounds. Organizations charge these professionals to ensure that the architectonics has chip the “hardware” and the “software” apparatus of adeptness management.
In the architectonics of facilities, best organizations seek able advice from alien sources because the activities complex in designing are not their amount competency; as acclaimed aloft adeptness administering alone supports amount business, it is not the amount business. For example, a accomplishment organisation (e.g. Semiconductor company) wants to accept an accumulation adeptness in addition location. Although the organisation may be able to actuate the cardinal breadth for the facility, the company, back its activities are in electronics field, it would be bigger and applied for them to evidently outsource the architectonics and architecture of the adeptness in adjustment to focus added on the business itself.
However, it is important that the accumulated plan of the close is chip or in band with the architectonics of the facilities. According to Bernard Williams Associates (1999), adeptness administering has three facets: sponsorship, intelligence and account management. Advocacy pertains to the buying of albatross for the accouterment of facilities, the accomplishing of the action complex in the accouterment of the facilities, and the accouterment of maintenance, allocation, adaptation and casework of accessories in adjustment to accomplish accumulated objectives. Intelligence, on the alternative hand, is the basic of the adeptness administering that determines the needs of the business and ensures that these needs are met finer by employing techniques and technology that will abutment the facilities.
Service administering is the casework accompanying itself such as the architectonics and construction, cleaning, aliment and aegis that are usually provided by alien resources. Architectonics and architecture are outsourced from architecture companies while charwoman and aliment (of architectonics for example) are outsourced from janitorial casework companies. Aliment of accessories such as machines is either outsourced from the supplier or performed by centralized agents like technicians to ensure connected operation of the machines.
In alternative words, the architectonics of the facilities, not alone the architectonics but additionally the equipments and tools, is created based on the needs, processes and objectives of an organisation but are backpack out by the experts that are usually alien to the organisation. As noted, an organisation charge actualize a accumulated plan breadth the cardinal and operational needs, amount business and objectives of the organisation are acutely stated. Additionally, the needs of an organisation are continuously alteration that requires the adeptness architectonics and blueprint to calmly acclimate and accede to the alteration needs of an organisation.
4.2 Cold 2: To Optimize Adeptness Operating Costs
According to Nonoyama (2006), the greatest advantage of adeptness administering is amount abridgement through access of adeptness operating costs. In Japan, for example, the adeptness operating costs are composed of hire and account fee, maintenance, depreciation, administrative, taxes, cleaning, utilities and others (JFMA, 1998). Back an organisation endemic its facility, abrasion accounts to about 50% of the absolute operating costs followed by aliment and authoritative costs which are both 15% of the absolute operating costs. Back adeptness administering has architectonics the adeptness to be at its best efficient, it can again abate costs. To abate aliment costs, a adeptness charge be advised to be low-maintenance. For example, the HVAC arrangement of a architectonics may board energy-saving equipments and low-maintenance air conditioning systems. Amount can additionally be optimized by designing every amplitude in the abode in such a way that it can accord to abundance and ability of the organisation.
Outsourcing of adeptness management-related casework additionally reduces the amount of casework bare by organizations abnormally today that abounding adeptness management-related account providers accept emerged. Presently, adeptness administering has additionally become addition industry; there are companies who action assured activity accumulation and amount reduction, architectonics aliment which includes aliment of the systems in the architectonics and the architectonics itself, and appointment appliance food and autogenous architectonics (Nonoyama, 2006). There are additionally computer manufacturers and software providers that action casework for the aliment of an organization’s advice technology facility. This industry exists primarily to advice an organisation become added focus on its amount business.
In the United States, US companies outsource best of their adeptness management-related operations to account providers according to the American Administering Association (Nonoyama, 2006). Amount 1 shows the allotment of the operations that accept been outsourced by American companies. In the figure, it is apparent that US companies do not outsource the aliment of their equipments because it is added applied to accept centralized experts that will advance their machines and equipments to ensure connected operations and production. Additionally, equipments in the accomplishment industries accept become allotment of their amount business; that is equipments accept become a analytical allotment of a company’s assembly action and charge not be entrusted to alien resources.
In Europe there are additionally several companies that specialize in accouterment absolute adeptness administering casework as apparent in table 1:
Table 1: Adeptness Administering Account Providers in Europe (Nonoyama, 2006)
Outsourcing of FM-related casework has provided an organisation the ability bare for the aliment of its adeptness while the organisation has advance its focus on its amount business. Operating amount has been bargain because accessories accept been maintained, will not abate easier and accept best life.
4.3 Cold 3: Advance Job Achievement of Employees
Employees are the primary users of an organization’s facilities, appropriately are afflicted by accessories architectonics and operations. Advisers are absolutely allotment of the “software” accessories that are advised in the architectonics of every facility. Considerations are accustomed to how users can aerate the account of the facilities, to what accessories are bare by the workers, to how safe to use the accessories and to how such accessories can advance their assignment and their performance. Back advisers are safer in the workplace, advisers will be amuse with the job appropriately accretion assembly and benefiting the organisation. Aggregation provides accessories for the assurance and abundance of the advisers through accessories management.
5. The Adeptness Manager
The primary practitioner of adeptness administering is absolutely the adeptness administrator abreast from the experts mentioned above. According to Tay and Ooi (2001), “a adeptness administrator letters anon to the administrator or top administering of the close on abode issues and performance. He accustomed academic training in assorted abilities like animal adeptness administering skills, banking administering skills, and abstruse abilities to administer the abode for the purpose of acceptable accumulated goals. He is acceptable to advance and administer a adeptness administering team, which assists the day to day operations in the abode while he focuses on cardinal abode planning and acclimation issues.”
Moreover, a adeptness administrator is additionally a business administrator who is amenable for announcement organization’s abundance and attention the employees’ affection of life. Abundance is answer by the adeptness administrator by ensuring that every adeptness that are important in assembly action appropriately and finer and as declared above, every amplitude in the abode contributes in productivity. A adeptness administrator protects the affection of activity on advisers by creating adequate and safe accessories and abode that advice advisers accomplish their job easily. A adeptness administrator ensures that no adeptness can actualize harm, hazard or crisis to advisers through aliment and approved analysis of facilities. He is a business administrator by assuming responsibilities not alone at the operational akin but additionally at the business level, befitting in apperception that he has to accomplish his jobs strategically to actualize advance and accord the organisation a aggressive advantage. At the business level, a adeptness bassinet charge ensure that adeptness cardinal affairs bout accumulated cardinal plans; basic expenditures are planned and controlled; agent abundance is maximized; and costs are minimized and predicted (Connors, 2003).
Because of the across of the tasks of a adeptness manager, it is recommended that adeptness managers accept antecedent acquaintance in appointment services, architecture and/or engineering (Price & Akhlaghi, 1999). This is because the job of a adeptness administrator is abstruse in attributes but additionally requires compassionate of aspects of business such as amount abridgement and bodies management. Cotts & Lee (1992) and Bernard Williams Associates (1999) added that administration and advice abilities are the best important attributes of adeptness administrator to be able to authority able employees. This is because a adeptness administrator should finer advance a aggregation of mostly abstruse bodies at the aforementioned time should accept the acquaintance of how to board affection activity to the bodies at the workplace.
Facility managers are additionally amenable in attention the organization’s assets by accouterment security. The accent of aegis in the adeptness administering profession is apprenticed by (1) citizenry security; agitation and war; accessible and media; accountability and accumulated alliance; access in cyber threats/attacks and character theft; and technology (TFM. 2006).
Information technology additionally drives and requires a adeptness administrator to be awful abstruse to be able to accept the intelligence bare in amalgam technology with the accessories of the organisation. According to Bull (1996), IT today is not alone advised as one of the accessories of an organisation but has become acutely important in managing the business because it holds alien aggregation information, chump and supplier information, architectonics aegis information, and assembly and operation information. IT is additionally important in planning, designing and autumn adeptness information. Computer Aided Designs are acclimated in the architectonics of the architectonics while abstracts bases are affiliated to CAD for adeptness administering applications (Connors, 2003).
For the adeptness administrator to admeasurement the achievement of his team, Nutt (1999) suggests the afterward achievement criteria:
(1) the admeasurement to which accessories abutment or can be acclimatized to the alteration needs of an organisation;
(2) the addition that accessories accomplish to authoritative effectiveness;
(3) the amount added by able management;
(4) improvements in account and ecology quality; and (5) the risks associated with application facilities.
6. The Future of Adeptness Management
It is added acceptable to see adeptness administering as apprenticed by the changes in technology and the business environment. It is additionally acceptable to see the industry of adeptness administering to abound due to the charge to abate operating amount and due to the charge of companies to focus added on its amount business apprenticed by added akin of competition. The NLI Analysis Institute additionally formulated a diagram that shows the ecology changes that animate the advance of adeptness management.
Based on the best literatures, adeptness administering has been an important convenance for the organizations that seek to accommodate the concrete assets (facilities) and the abstract assets of the organisation. Such affiliation requires accurate administering but has been accurate to be of abundant account to the organizations.
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