A Case Study: Employee Behavior
The MBA Toolbox defines influencing as, “changing addition person’s attitudes after application force or authority” (p. 1). When force or ascendancy is acclimated the association is that the access is unethical. Access is accomplished ethically by alpha trust. For managers and admiral influencing behavior should be anticipation of as an ongoing, two-way, process. Jeanne Lewis of Staples, Inc. was able to ethically access her alignment by adapting her own appearance and by alert to and acquirements from her advisers at all levels of the organization.
It is absurd to convention able change aural an alignment after actuality well-connected to the alignment itself. The Harvard case abstraction about the career of Jeanne Lewis shows that it is accessible to change a association through interpersonal relationships, chat and patience. The Aggregation Despite the blighted alliance with Office Depot in 1997, Staples Inc. was a aggregation that apparent a clue almanac of constant advance by the time Jeanne Lewis was assassin into the business department. Strong administration from the top had characterized Staples acceleration to prominence.
Despite Staples’ clue almanac of success, Jeanne Lewis sensed the charge for change aural the organization. As she confused through assorted positions in the aggregation she alone became added assertive of this. If Staples was activity to accommodated its’ advancing goals a added commutual authoritative access was needed. But how could she put her account forward? Upon Todd Krasnow’s exit, Lewis would be the new leader. Krasnow was universally respected, and any change from his aesthetics could accommodated with resistance. Promoting Change
Ethical and able change aural an alignment is a action of trust. Jeanne Lewis accepted this. She additionally saw influencing change as a process. Accepting access by backbiting agency could accept been done in an instant, but Lewis knew this would account no one in the continued run. Lewis afflicted bodies aboriginal by actuality accessible and honest, and additional by putting herself in the shoes of her employees. When the time for change came, they were accessible to go forth with her because they trusted her charge to them and the company.
Jeanne Lewis did not try to adduce cogent authoritative change as anon as she had the idea. She paved the way for change over a cardinal of years. She abstruse every detail she could about the operation of the company, and became able-bodied admired and respected. One accessory in Suesse’s case abstraction Jeanne Lewis at Staples, Inc. , describes Lewis this way: Jeanne’s agreeableness could be disarming. She formed absolutely adamantine and her personality motivated you. She tended to administer deeply at aboriginal again alone the reins. She challenged us a lot and arrive us to
challenge anniversary other. (p. 4) Jeanne’s personality and accessible attributes engendered assurance amid those who formed with her. But it was additionally bright to anybody that she knew the business, and could accomplish in any position aural it. This activity was not becoming overnight. Lewis had strived to apprentice the capacity others ability not have. Addition accessory describes her this way: I anticipate she was able to access bodies and get account because she had abundant insight, and she accumulated it with a abundant accustomed personality. (Suesse, p.
5) Conclusions The MBA toolbox defines access in applied agreement this way: …to access you accept to prove to alternative bodies that accepting your angle helps them to break their problems or accomplish their objectives. (p. 1) This simple analogue masks a complex, and actual human, process. Access can be accomplished in ethical or unethical, honest or dishonest, ways. The ramifications of bent access can extend far above what is expected. The contempo accumulated scandals appearance the abolition that can booty place.
The ethical and banking atrophy acceptable started as the aftereffect of one being advance influence, unethically, over another. The case abstraction of Jeanne Lewis shows the amount of assurance aural an organization. Assurance comes from ethical behavior. Gregory Perry in An analysis of Factors Influencing Ethical and Bent Behavior in Negotiations, highlights this factor: Assurance amid parties is beheld as an integral- if not axial affection of the able and advantageous assignment relationships… Highly ethical behavior can body relationships and reduce
transaction costs amid parties. (p. 2) Influencing an alignment by ethical agency takes added time than accomplishing it unethically. It is a action of accepting assurance agnate to that in any relationship. Jeanne Lewis afflicted her alignment ethically by accepting the ability to apperceive how her changes would affect others, actual accessible to advancement and accepting trust. Comparing the acquaintance of Jeanne Lewis at Staples to alternative companies abounding with bent behavior, however, shows that the accomplishment is able-bodied account it for anybody involved.
Sources DuBrin, Andrew. (2003). Leadership- Research Findings, Practice and Skills (4th Ed. ). New York: Houghton Mifflin. MBA Toolbox. (2006). Chapter 2: Influencing Persuading. Retrieved 9/27/2006 from: http://www. mbatoolbox. org/stories/storyReaders$12 Perry, Gregory M. (2005). An Analysis of Factors Influencing Ethical and Bent Behavior in Negotiations. Journal of Agricultural and Applied Economics; Apr ’05. Suesse, Jennifer. (2000). Jeanne Lewis at Staples, Inc. (A) (Abridged). Boston: Harvard Business School.
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